This privacy notice tells you what to expect us to do with your personal information.
Email:
Mobile:
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Date of birth
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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Health information (including dietary requirements, allergies and health conditions)
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Health and safety information
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Account information
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Website user information (including user journeys and cookie tracking)
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Photographs or video recordings
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Call recordings
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Records of meetings and decisions
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Identification documents
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Information relating to compliments or complaints
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Information relating to sponsorship
We also collect or use the following information to provide services and goods, including delivery:
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Health information
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Website and app user journey information
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Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
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Identification documents
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Financial transaction information
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Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
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Health and safety information
We also collect or use the following information to comply with legal requirements:
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Racial or ethnic origin
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Religious or philosophical beliefs
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Sexual orientation information
We collect or use the following information for recruitment purposes:
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Contact details (eg name, address, telephone number or personal email address)
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Date of birth
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National Insurance number
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Copies of passports or other photo ID
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Employment history (eg job application, employment references or secondary employment)
Privacy Policy
Where we get personal information from
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People directly
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Health care providers
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Previous employers
How long we keep information
The law states that we must only keep your data for as long as is necessary to fulfil the purpose for which it was collected. At the end of this period, your data will either be deleted or anonymised so that it can be used in a non-identifiable manner for statistical analysis to help us make improvements to our service and business.
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent
Our lawful bases for collecting or using personal information for legal requirements are:
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Consent
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Legal obligation
Our lawful bases for collecting or using personal information for recruitment purposes are:
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Consent
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Legal obligation
Your data protection rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal data.
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Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
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Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
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You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number:
0303 123 1113
Website:
https://www.ico.org.uk/make-a-complaint
Last updated
16 Sep 2024
Who we share information with
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Health care providers
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Organisations we need to share information with for safeguarding reasons
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Emergency services (where necessary)